5-Year Guarantee
Fielding & Nicholson is committed to its clients for the long-term and likes to exceed expectations when it comes to value and service. Our unique 5 year guarantee helps to ensure our clients’ clothes last as long as is possible given the rigours of day to day wear. The guarantee covers ‘reasonable wear and tear’ for a 5 year period. This can include weight loss / gain, accidental tears and superficial lining damage (not entire relining). To ensure we give you the best possible service and remain viable and productive business we have outlined the following stipulations below.
Clients Only
The five year guarantee relates to those customers who should be deemed as ‘clients’, i.e. they have bought from Fielding & Nicholson within the last calendar 12 months.
Wear & Tear
This guarantee covers general wear and tear for your garments, which includes tears to cloth, client weight changes and other related matters.
Relining Issues
The guarantee does not take into account relining issues, replacement collars and cuffs where the cloth is no longer in stock and replacement of entire panels such as new sleeves on a suit jacket, new trouser fork.
Drop-off Only
All 5 year guarantee amendments or alterations are to be delivered to our showroom.
Dry Cleaning
Garments must be dry cleaned thoroughly before handing them across to be altered by your tailor.
Irreparable Garments
The company reserves the right to refuse to repair or replace any item deemed irreparable.