Making a claim is simple:

1. Contact us via our website or phone.
2. Provide details about the issue with your garment.
3. Our team will assess the garment and determine the best course of action, whether that’s repair or replacement.

Yes, our guarantee applies to all Fielding & Nicholson bespoke garments, regardless of where they were purchased or fitted. Simply contact us, and we’ll guide you through the process.

No, any repairs or replacements covered by our 5-Year Guarantee are provided free of charge.

Absolutely. Our 5-Year Guarantee includes adjustments to ensure your bespoke garment maintains a perfect fit, even if your body shape changes over time.

We recommend following the care instructions provided during your fitting or delivery. Proper cleaning, storage, and occasional maintenance will help extend the life of your bespoke piece and keep it looking impeccable.

Our 5-Year Guarantee covers general wear and tear to your bespoke garments. This includes repairs to common areas of wear such as collars, cuffs, and seams, as well as adjustments to maintain the garment’s fit and shape. Fabric defects, if any, are also covered during this period.

The time required will depend on the nature of the issue, but we aim to complete all repairs or replacements as efficiently as possible. Our team will keep you informed throughout the process.

In the rare event that a garment cannot be repaired, we will replace the affected part or provide a new garment as necessary, ensuring it meets our high-quality standards.

Yes, our 5-Year Guarantee applies to all bespoke garments made by Fielding & Nicholson, including suits, shirts, outerwear, and trousers.

Yes, any defects in the fabric are included in our 5-Year Guarantee. If a fabric issue arises within the guarantee period, we will repair or replace the affected areas.

The guarantee does not cover deliberate damage, improper care, or excessive use beyond normal wear. To maintain your garment’s quality, we recommend following our care instructions.

No, our guarantee only applies to garments that have been exclusively altered or maintained by Fielding & Nicholson. Alterations by external tailors may void the guarantee.